BILLING & PAYMENTS
- What payment methods do you accept?
All payments at Groove Bits are process via PayPal . PayPal accepts major credict cards such as Visa, Mastercard, American Express, Discover and you can also use your Paypal account balance if you have one.
- Do I need a PayPal account to purchase ?
No , you do not need a Paypal account. When you checkout, you will be brought to a Paypal payment screen with the option to use either your Paypal account or your credit card.
- Is it safe to buy at GrooveBits.com?
Yes! The Paypal integration system in our payment section ensures all transactions are secured.
- After I make a purchase, how do I download my product(s) ?
All purchased digital goods can be accessed via your My Account / Download Area : http://www.groovebits.com/user/download_area/
- How long does it take to download a product?
It depends on the size of the files you are downloading and your internet connection speed. We ensure that the download links provided in your user Download Area will be active enough time for you to safely download your products. For more info please read our Digital Delivery policy here : http://groovebits.com/content/shipping_digital_delivery
- What is your return policy?
All purchases for intagible/digital goods are final . For more info please read or Refund Policy here : http://groovebits.com/content/refund_policy
PRODUCTS & LICENSES
- What kind of product am I purchasing?
When you purchase a product at Groove Bits, you are acquiring a non-exclusive license to use the samples/loops in your own musical productions without having to pay any extra fees. All products provided at Groove Bits are Royalty-Free unless otherwise specified.
DEMO PACKS & FREE PACKS
- Can I use the free samples from the Demo Packs commercially ?
No . The free samples and sample packs provided at Groove Bits are for demonstration purposes and personal use only. Since you are not acquiring the full license to use the sounds, you may not use them with any commercial purpose.
- Can I use the samples from the Free Packs commercially ?
Yes , you can use them in your commercial projects but only as part of an original musical composition . You may not share , resell or make available in any way the standalone individual samples as they are to any third party , commercially or otherwise .
GROOVE CASH & GB CREDITS
- What is Groove Cash ?
When you purchase a product at http://www.groovebits.com/ you win Groove Cash. You can use your Groove Cash balance as virtual cash and save money!
- Can I use my Groove Cash to pay for any product?
No, some products may not be eligible. Look for the Groove Cash Accepted icon on the product page!
- What Are GB Credits?
For every product you purchase at http://www.groovebits.com/ you receive GB Credits. You can use your GB Credits to download the Free Packs available on your My Account area : http://www.groovebits.com/user/freepacks/
- How can I get in touch with Groove Bits?
If you have any doubts or questions please contacts us here. We'll do our best to give you an answer as briefly as possible!