All purchases for intangible/digital goods are final and non-refundable .
GrooveBits offers intangible irrevocable goods and we do not issue refunds once the order has been completed and download links have been provided in your user area. Please note that any bonus or free pack is offered on behalf of our respected label partners and is not an issue for a refund or chargeback.
GrooveBits does not bear any responsibility and therefore does not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (DAW's , plug-ins etc..) . We do not guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party hardware , software or applications.
If you have made a mistake and have purchased a product that you have already purchased in the past (only applicable for purchases made on our website, under the same user account), GrooveBits will provide you with an exchange (up to the same value).